Shipping policy
Our hours of operation for both shipping and customer service are Monday through Friday, 9:00 to 17:00 GMT+1, excluding weekends and major german holidays. Orders that aren't pre-orders will ship 2-4 business days after you order. This does not include the time spent in transit!
*NOTE: during new releases, holidays, etc. there can be an additional 2-4 business days of processing time.
**NOTE: Please double-check your shipping information before placing your order to ensure timely and accurate delivery. If you need to update your shipping information after placing your order, please contact us as soon as possible so that we can make the necessary changes before the package is shipped.
Transit times will vary based upon a few different conditions, including but not limited to:
- Total distance between us and you
- Whether your parcel is a domestic (EU) or international (everywhere else) shipment
- What delivery method you select
Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number.
All shipping rates will vary depending on a few different factors, some of which include:
- Domestic vs International shipments
- Total weight of package
- Selected shipping method
We are not responsible for ANY fees required by customs for any reason. Customers are advised to check with the customs or tax authorities for details before placing an order.